Which product issues are risking the most ARR? What are prospects saying about your value proposition? What is driving up support volume? Just @Carson.
Carson reads every customer conversation, surfaces the feedback worth acting on, and keeps it in one place your team and your agents can trust. Better decisions, made faster.
CarsonOne source of truthEvery conversation, one record
Zendesk
Gong
Intercom
SlackYou ask, in plain English
Carson answered 1,240 conversations Customer Success · inbox
Carson matched: Saved views fail to sync Product reaches for ChatGPT. Customer Success uses Claude. Support tries Gemini. Sales opens another ChatGPT tab. Everyone gets an answer. Nobody can hand you the method.
Those answers get trusted because someone trusted delivered them, not because the method was sound. Nothing about how they were produced is repeatable next quarter, or auditable this one.
Call it what it is: borrowed trust. A dozen private, disconnected chats none of which you could reproduce next quarter.
It works until it doesn't.
The coreThis is the heart of Carson. Instead of a dozen private chats, every team and every agent works from the same base: one shared, auditable record they read, comment on, and act on together.
And because every number traces back to the exact words, the account, and the ARR behind it, nobody has to vouch for a method they cannot repeat. Carson shows its work, so the whole company can stand behind it.
Carson signal MDP3 teamsReads everything
Every customer conversation across your stack, always on. Support, success, sales, surveys. Nothing slips through, and nothing depends on who remembered what.
Gong Intercom Zendesk
Front
Typeform +9 more 14 sources read on day one
Feeds your stack
Carson is a signal layer, not another dashboard to live in. Its trusted, sourced output flows into the agents and tools you already use, so the understanding lands in your workflow instead of one more tab.
Carson signal SlackYour agentsYour CRMIn its app, via Slack, or over MCP
Type it the way you'd say it. Get an answer that's sourced, segmented, and tied to ARR, before you've finished your coffee.
Are my top accounts by ARR churning for a different reason than the rest?31 Gong calls58 Zendesk tickets12 Intercom chatsYour top ARR accounts are churning on integration and onboarding friction. The long tail is churning on price. Two different problems, two different fixes.
Every figure links back to the conversation behind it.
How was this computed?The winners from here won't just make better calls. They'll operate differently: customer understanding running continuously in the background, feeding every team and every agent from one live, auditable source. Ten people ship, retain, and expand like fifty. Every team on the same method. Every number traceable to the conversation behind it.
We're running the company on a dozen private methods nobody can audit. Carson puts every team on one, and ties every number back to the customer and the ARR behind it.
The line your Head of CS forwards to you.
47 conversations. Retention holding. 2 accounts, $232k hesitation.
63 conversations. $148k latent expansion signal.
210 conversations. Price sensitivity rising.
When the market rewards retention, the churn you can't see is the most expensive thing you own. One enterprise account that cools and leaves is ARR you don't get back, in a market that now prices that ARR higher than ever.
Every month everyone keeps improvising in their own AI chat, another unrepeatable method sets like concrete. Cheapest day to put everyone on one method is today.
Companies feeding trusted, sourced signal into their agents now pull ahead on a compounding line; others' agents stall on pasted samples.
We're opening Carson to a first group of teams, with hands on your stack and a real say in where it goes. The earlier you're in, the more that's worth. Once the first spots are taken, the terms of getting in change.
We've spent ten years turning customer conversations into intelligence that enterprises could actually trust: the rigorous, show-your-work version, for buyers who demanded it. That work has a name, Kapiche, and Carson is the product that came out of it. We didn't build Carson to sell it before we'd lived it. We built Carson to run Kapiche, and we're our own first customer.
Be first to put your whole team on one trusted, sourced view of every customer. Add your email and we'll reach out as spots open.
For Series A+ B2B SaaS teams running 500+ customer conversations a month.