Never Let Another Customer
Slip Away Unnoticed
Carson monitors every customer interaction 24/7, automatically scores service quality, and alerts you to at-risk accounts before they churn—protecting your revenue while you sleep.
Integrations
Connect your existing support platform in seconds
From Reactive Support to Proactive Revenue Protection in 3 Steps
Connect & Monitor Instantly
Zero setup. Total coverage.
Connect Zendesk, Intercom, or any support platform in 60 seconds. Carson immediately begins monitoring 100% of your conversations—past and present. No sampling. No blind spots.
Automated Quality Scoring
Every interaction. Every agent. Every time.
Our AI scores every conversation for quality, tone, and resolution effectiveness. No more manual reviews. No more hoping your best agents are handling your most valuable customers.
Prevent Churn Before It Happens
Alert. Coach. Retain.
Get instant alerts when quality drops or customers show churn signals. Coach agents on specific conversations. Save customers with targeted interventions 30 days before they'd typically cancel.
Complete Monitoring. Total Protection.
Catch At-Risk Customers
Save accounts 30 days before cancellation
Carson identifies subtle patterns—delayed responses, unresolved issues, tone shifts—that predict churn with 89% accuracy. Alert the right team member instantly.
Ensure Consistent Quality
Every agent. Every shift. Every channel.
Automated scoring means no conversation goes unreviewed. See who's delivering excellence and who needs coaching. Maintain standards across your entire team.
Real-Time Quality Alerts
Bad conversation happening? You'll know immediately.
Don't wait for angry tweets or cancellation requests. Carson alerts supervisors the moment a conversation goes south, enabling instant intervention.
Prove Quality Impact
Show exactly how service quality affects revenue
Track quality scores against retention rates. Demonstrate ROI. Justify headcount. Make data-driven decisions about training and process improvements.
Automate QA Completely
From 2% manual sampling to 100% automated coverage
Stop random sampling. Monitor everything. Free your QA team to focus on coaching instead of reviewing. Save 40+ hours per week.
Revenue Protection Dashboard
See threats to revenue in real-time
Executive dashboard shows at-risk revenue, quality trends, agent performance, and churn probability scores. Share-ready reports prove your impact on the bottom line.
Simple Pricing That Scales With Your Conversations
Free Trial
- No credit card required
- Analyze up to 500 historical conversations
- Full Basic tier features
- See your actual data, not a demo
Basic
For teams getting started with conversation intelligence
- Up to 500 conversations/month
- AI-predicted CSAT & NPS scores
- Sentiment analysis & trending
- Executive summaries
- Topic categorization
- Email support
Pro
For teams serious about performance
- Up to 2,500 conversations/month
- Everything in Basic, plus:
- Individual agent scoring
- Performance benchmarking
- AI coaching recommendations
- Team leaderboards
- Priority support
Scale
For teams preventing churn at scale
- Up to 10,000 conversations/month
- Everything in Pro, plus:
- Predictive churn analytics
- Customer health scoring
- Automated risk alerts
- API access
- Custom integrations
- Dedicated success manager
Enterprise
For large-scale operations
- Unlimited conversations
- Custom AI model training
- White-label options
- SAML SSO
- SLA guarantees
- Professional services
Frequently Asked Questions
Everything you need to know about Carson
Still have questions? We're here to help.
Contact Us Stop Flying Blind.
Start Understanding
Every Conversation.
Join the best support teams using conversation intelligence to transform their customer experience.